Koala is reinventing travel insurance. Their data-driven products proactively alert travelers to any disruption and pay-out instantly, no forms, no exclusions, no questions asked. It is the world’s first travel insurance to allow cancellation for any reason.

Insurtech Gateway led Koala’s €1.6m Seed round in July 2020 and their €2m raise in March 2023.



A young team of ambitious tech entrepreneurs:

Ugo Weyl (CEO)

Leo Tordjman (CPO)

Antony Mechin (CTO)

Koala founders insurtech gateway portfolio
Koala insurtech investment

Every year, hundreds of millions of passengers suffer flight disruptions and face an uphill battle to claim compensation. Travellers face antiquated claims procedures, with only 15% of customers receiving a pay-out.

Airlines also suffer, with flight disruption costing the industry €4 billion every year – an average of 5% of their total operating costs. 



Koala’s technology tracks all journeys in real-time in order to instantly inform passengers as disruption occurs and issue cash compensation on the spot, no ifs, no buts.

Happy travellers, happy airlines.


Koala’s products benefit both operators and consumers. Their win-win solution is in high demand across the travel industry and, over the next 3 months, will go-live in the booking journeys of 2 airlines and 4 travel agencies.



Flight disruption insurance is just the beginning. Koala is dreaming big, going way beyond insurance, to become the ultimate travel companion from the moment customers leave their front door to the moment they safely arrive back home. 


“Koala offers a unique way for airlines to save money and overcome one of their most significant customer service challenges, while at the same time offering an excellent experience to their travellers. Watch this space, Koala is on the way to becoming the next travel essential.”

Peter Davies, CEO of investor Airline Management Group and former CEO of four airlines including Air Malta, Caribbean Airlines and Brussels Airlines.

“We had seen several flight disruption startups before Koala. Their positioning to work directly with the airlines was bold, different and clearly learned the hard way. We’re excited to support them as they launch their beta product and to be a part of their future success. They are going to be one to watch.”

Stephen Brittain, Co-Founder at Insurtech Gateway

“We are very excited to have Insurtech Gateway joining the Koala family, bringing their unique insurance expertise to the team. We are looking forward to having their support as we launch our product at Falcon 9 speed and scale internationally.”

Ugo Weyl, Co-Founder and CEO at Koala

We understand that your idea might not be fully formed yet, that you might still be in a full time job or be genuinely stuck with lots of stakeholders breathing down your neck.

For a confidential, exploratory chat with one of our local incubator teams, book a video chat.